Excellent experience from start to finish. The staff was friendly, knowledgeable, and never pressured me. They helped me find the perfect vehicle at a fair price, and the entire purchasing process was smooth, transparent, and efficient.

You can find every bad thing said about used car dealers right here at Toyota of Fort Walton Beach. I am selling a 2025 Kia and replacing it with a Tundra. I put it on Carvana, Carmax and Kelly Blue Book and received instant offers. I counteroffered Toyota's offer with my Carvana offer. Madison of Toyota sent me texts stating that my counteroffer was reasonable and emails saying they would try to "match or beat them" if I had the offers in hand. I explained that I was about an hour and 15 minutes away and I'd prefer an agreed upon number before driving that distance. She reassured me that they pay the highest of the dealers. I said 'okay' and against my intuition, I proceeded to drive with title in hand to sell my 2025 low mileage car in perfect condition. Upon arrival I was met by Sherlock. I asked to see the Tundra I was looking for and he looked it up on their website. After he could not find it on the lot, the answer was "It must be sold". He did a quick appraisal of my one year old car and noted that there was nothing wrong with it and said he'd be a minute. He returned and offered me the lowest offer we have received as of yet, a full $2200 below Carvana, $2000 below Carmax and even $500 below the local Kia dealer. When I said we had an offer for well above that, he said, "okay, that's all we can offer". No further discussion, no negotiations. No offer to recheck. Just a simple 'take it or leave it'. Not only will I be purchasing my Tundra elsewhere now, but I'll simply sell it to a reputable dealer that doesn't lie about matching your offer. Don't waste your time with these people. They just want to waste your time getting you in the door and then don't even have the inventory they claim to have.

Noticeable decline in quality of service department over past 2 years. Staff is unresponsive when you arrive in the service bay and appear unhappy which reflects poorly on the management in my opinion. Simple service now takes a long time. I am going elsewhere.

Went in for a presale car inspection. They recommended changing the two air filters and an AC refresher kit. That work will take 20 minutes. The labor estimate was 190.00. If it takes them that long to change two filters they are doing it wrong.

Zero communication in service dept, 2/25 recommended repairs not done despite requests to proceed

The worst service department I’ve ever experienced. After 3 hours and $650. they still couldn’t fine the problem. Had to call Team Toyota at corporate for a trumped up diagnosis! DONT GO THERE!

This dealer sold me a used Tacoma in January. They had put on new brakes and not tightened them properly, causing the mount to come loose after a few weeks. I reached out to several people at the dealer and no one would call me back to discuss this issue. Shameful.

Sold me a used vehicle with a major hidden defect they did, or should have known about. Did not respond to multiple attempts to resolve the issue. Suggest you avoid them.

So, my husband and I have been looking for a mid size suv. We drove down last Sunday. I can’t remember the salesman’s name but he was kind. We test drove a used Volkswagen Atlas. The car had clearly not been detailed thoroughly but we were still interested. I was aware I was upside down on my Nissan Altima, but the finance guy basically refused to work with us unless we had substantial money down. Little did they know we could put money down if we wanted and had agreed upon the price of the trade and the price of the Atlas. But they wouldn’t even allow us to get to that point. However, we shopped elsewhere all week, finally settled on a better used Atlas over at Dothan Volkswagen. They didn’t turn us away, got us into a beautiful vehicle, no down payment and about the same car payment as my Altima!!

Purchased a vehicle on a Friday and the sales associate said he would reach out to me in a few days to see how the vehicle was doing. The following Monday the vehicle started acting up and the check engine light came on. When the sales associate reached out, I told him about the car issues and he stopped responding to texts and didn’t return my call. It’s now Thursday and I’ve already had to put the car in the shop for replacement parts. I’ve had this vehicle for less than a week. I will not be returning to this dealership or recommending it to anyone. Major buyer beware when dealing with this company.

I purchased a vehicle recently and the sales team/management did not meet my expectations. The salesperson did not seem to care about my concerns and situation as I came there to look for a used car because my previous one already had some major issues. Knowing that I am an unexperienced buyer, he took of advantage of that by advising me to purchase a car as soon as possible, therefore, rushing me to get one that day. Although that may have been my choice at the end of the day, it doesn't change the fact that all he cared about was meeting the sale as opposed to the customer's needs. In addition, he failed to mention that the car I purchased had some missing and broken parts, including the spare tire and tools that you would need to replace a flat tire. I also checked the cabin filter to see that the air filter cover was broken. Furthermore, I requested a duplicate key fob and he said he would get back to me as soon as the previous owner would return it to him. It has been a few months already and had reached out to him a couple times since, but no response was provided. Not only that, but the financial manager mistakenly wrote "white" as the color of my vehicle as opposed to black. When I had requested it for correction, the employees I talked to seemed irritated at me and unconcerned about it. They said it's not important, but I beg to differ as the correct information has to be in papers like that. I would not recommend this dealership.

Just a word up about Jessa Wolford at Toyota of Ft Walton Beach, Fl. She is an excellent salesperson and is one to ask for by name if you should ever visit this dealership. Twice I have had her find me the vehicle for which I was searching for and it has been a home run both times. Remember that name JESSA WOLFORD!

I have purchased two cars from Toyota of Fort Walton Beach. My first experience was fantastic, but my second experience has been nothing short of a nightmare. It has been over three months and five trips on a walker due to a broken femur to the dealership I made an effort to even call 4 times and I still don't have the title sent to my loan company. Despite their claims that it was sent off, it remains unresolved. They also canceled my extended warranty over two months ago without notifying me. I only found out when I went in for service. To make matters worse, I still haven't been refunded the $4000 for the canceled warranty, which I have been paying interest on. Additionally, when I took my car in to get a nail out of the tire, they claimed to check all the tires but missed another nail. This oversight cost me an extra two hours of waiting. When I went to voice my concerns, the manager, Corey Chaplin, approached me with hostility, shoving a piece of paper in my face which I found extremely rude, with shipping information for the title they claimed was sent two months ago. He made no effort to de-escalate the situation or address my concerns. I am extremely disappointed with the service and lack of professionalism at Toyota of Fort Walton Beach. I strongly advise against doing business with them. I’m stilled dumb founded none of my concerned have been attended to. I Will never recommend or be back to this location ever again.

Horrible dealership. They are there for upsells when you bring it in for service. They only want your money. Service is no longer a thing here. They sure boost their sales on their main Google review page though.

They deserve zero stars. It's been three years since I bought my 2021 Camry and I still remember how they ripped me off like it was yesterday. I was in a hurry as I was caring for my 91 year old mother who was very ill. I paid cash with no trade in ... and we agreed on a price including the $299 charge for lifetime nitrogen in the tires $699 for toyota platinum package which included all of and of two oil changes . Next day I go to pick up the car and the crooks added FL LAW TIRE / BATTERY FEE $455 and $887 for dealer profit and processing. I was shocked and when asked about it, the sales crook said "hey ... we've got to make money on the deal, too." My ride had left to get to his job and to this day I regret "taking it in the shorts" and paying it.